Privacy Policy

Castle Sleeper ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or stay with us.

Our registered address is: Castle Sleeper, Main Street, Caldecott, LE16 8RT, United Kingdom.

By using our website or services, you agree to the practices described in this policy. We encourage you to read this document in full so that you understand how your data is handled.

We may collect and process the following personal data:

• Contact form submissions: Your name, email address, phone number, and any message content you provide when using our website contact form.
• Booking data: Information related to your reservation, including your name, contact details, dates of stay, room preferences, and payment information processed through Booking.com.
• Technical data: Your IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our website.
• Usage data: Information about how you use our website, including pages visited, time spent, and navigation patterns.

We use the information we collect for the following purposes:

• To respond to enquiries: We use your contact details to reply to messages submitted through our contact form or via email.
• To manage bookings: We process reservation data to confirm, manage, and fulfil your accommodation booking.
• To improve our service: We analyse usage data to enhance our website, facilities, and guest experience.
• To comply with legal obligations: We may process your data where required by law, including tax, accounting, and regulatory requirements.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Your data is stored securely on servers within the United Kingdom and the European Economic Area. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Contact form submissions are retained for up to 12 months after your last interaction with us. Booking records are retained for up to 6 years in accordance with UK tax and accounting regulations.

Our website uses cookies — small text files placed on your device — to ensure the website functions correctly and to improve your browsing experience.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly, including session management and security tokens.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve it.
• Third-party cookies: Set by services we use, such as Google Maps and reCAPTCHA (see Third-Party Services below).

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We use the following third-party services that may collect or process your data:

• Booking.com: Our accommodation bookings are managed through Booking.com. When you make a reservation, your data is processed in accordance with Booking.com's own privacy policy.
• Google Maps: We embed Google Maps on our website to help you find our location. Google may collect data about your interaction with the map in accordance with Google's privacy policy.
• Google reCAPTCHA: We use reCAPTCHA on our contact form to prevent spam and abuse. This service may collect hardware and software information, such as device and application data, and send it to Google for analysis.

We encourage you to review the privacy policies of these third-party providers for more information about how they handle your data.

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to erasure: You may request that we delete your personal data, subject to certain legal exceptions.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. Visit ico.org.uk for more information.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: info@castle-sleeper.com
• Address: Castle Sleeper, Main Street, Caldecott, LE16 8RT